Policies & Rules

Deposit/Reservation

For all rentals we require a NON-REFUNDABLE $50.00 deposit from any major credit card. This deposit allows us to secure your requested party date, time, and location. At the time of securing the event date, a signed rental contract is to be completed with acknowledgment / acceptance of the Terms & Conditions of our Soft Play/Equipment Rental Rules. THIS $50 DEPOSIT WILL GO TOWARD YOUR FINAL BALANCE. Your FINAL BALANCE IS DUE 3 DAYS PRIOR TO YOUR EVENT. The $50 deposit will be applied to specialized cleaning required and/or damage that has occurred as a result of customer use and or negligence. If damages exceed the $50 deposit, the customer will be charged the full price of the damaged equipment.

Liability Waiver and Contract Agreement will be sent via email upon booking confirmation.

RULES

Maintaining Cleanliness & Equipment Care

There are NO food / drinks / or messy items allowed inside the Softplay /inflatable area. NO water allowed inside the Softplay/Inflatable area. NO shoes are to be worn (including adults) inside the Softplay/inflatable. This is a SOCK ZONE ONLY. If items are excessively dirty or damaged due to mess from face paint, confetti, silly string, food, cake & ice cream, candy, shoe prints, and excessive dirt etc. will all be subjected to an ADDITONAL $100.00 cleaning fee.

All equipment is properly cleaned & sanitized before delivery. To reduce the number of germs and therefore the spread of disease or illness, we ask that you immediately disinfect any equipment that has come in contact with the following situations: Leaked soiled diapers, vomit, blood, or mucous. A disinfectant will be provided by FUN 4 ALL SENSORY & SOFTPLAY to ensure proper sterilization that is safe for all, including the equipment and we ask that no other cleaners be used on our equipment for your safety and for the maintenance of our equipment.

Missing and Damaged items

The renter will be billed the full cost of lost or damaged items.

Delivery Set Up/Take Down/Late Fee

Delivery and set up will be 1 hour 30 minutes before scheduled event time. Set up and take down are included in your package price. Pick-up time will be given at the time of delivery of rental equipment. Customers are responsible for clearing all areas needed for the equipment to be Set Up and Taken Down which includes crowds and vehicles to ensure a safe and successful delivery/retrieval of items. At the time of equipment pick-up, all children must be removed from the play area. ALL ITEMS MUST BE RETURNED BACK INTO THE PLAY AREA. ALL BALLS MUST BE RETURNED INTO THE BALL PIT. Any delay caused during pick-up time will be subjected to an ADDITONAL $100.00 late fee.

We require a clean, dry, flat surface for setup

To have a safe outdoor setup, you must provide FUN 4 ALL Sensory & Softplay with a photo/video of where the equipment will be set up. We will not set up equipment on dirt, gravel, patchy grass, wet grounds, and uneven surfaces. We highly recommend concrete, low-cut grass, turf grounds, stone/brick. Please do not move equipment from the set-up area and/or from the event premises under any circumstances.

To have a safe indoor setup, you must provide FUN 4 ALL Sensory & Softplay with a photo/video of where the equipment will be set up to ensure the space can accommodate the equipment.

Logistics

Please inform us during the booking process if your event requires an elevator, stairs (maximum two flights). No long pathways, steep hills or excessive stairways. Failure to inform will be subject to a logistic fee of an additional $100.00. Booked venue events that require a specific timeframe for set up and pick up must be stated to us at the time of booking. It is the customers/renter’s responsibility to stay in correspondence with their booked indoor or outdoor venue representative and to provide the information to Fun 4 ALL Sensory & Softplay.

Please note: Event locations exceeding thirty (30) miles from Douglasville, GA may be subject to an additional “Travel Fee” based on the distance of the desired location.

Day of your event

Our Softplay areas are designed for toddlers and small children ages 0-6 and can accommodate up to 10 children at one time (depending on age/weight). Fun 4 All Sensory & Softplay equipment can only handle the weight of toddlers and children within the age range stated above. Please follow all age requirement rules for all equipment rented from Fun 4 All Sensory & Softplay. Please follow all age and weight requirements on all Inflatable bounce equipment. All children using the equipment MUST always be supervised by an adult while playing in the Softplay / inflatable area. Fun 4 All Sensory and Softplay is not liable for any injuries. All concession equipment is required to be operated by an adult 18 or older.

Cancellation Policy

In the event of cancellation, ALL DEPOSITS ARE NON-REFUNDABLE UPON BOOKING.

We understand life happens and some things are sudden and out of our control. Your same deposit will go towards the rescheduled booking.

Please contact us at (470) 720-5837 or email us at fun4allsns@gmail.com if you have further questions concerning the cancellation policy.

Weather Policy

We understand that things happen and a change in weather is sudden and out of our control. If there is a high chance of rain, we require an indoor setup. Please also be mindful of high outdoor temperatures. We recommend shaded areas or tents. If an indoor set up is not an option Fun 4 All Sensory & Softplay will reschedule your event for a later date/time upon availability.

Please let us know 24 hours in advance if you are rescheduling your event due to WEATHER. Failure to do so 24 hours in advance will result in there being an $100.00 reloading fee.

Complimentary Pop-Up Tent from FUN 4 ALL May be Available.

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